InnaSerenity’s Privacy policy

We are committed to maintaining the privacy, integrity and accuracy of your data by complying with all local and international regulations and requirements, and only request, capture and process the minimum amount of personal information required to effectively provide our products and services, as outlined in this privacy policy (“Policy”).

This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the innaserenity.com website (“Website” or “Service”) and any of its related products and services (collectively “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access, update or delete it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and InnaSerenity (Pty) Ltd (doing business as InnaSerenity, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Because we do business internationally and make use of the services of companies based in various parts of our modern interconnected world, the information contained in the following sections collectively explains how we treat your data as per the regulations set out in the POPIA, GDPR, CAN-SPAM and CCPA guidelines.

SOUTH AFRICAN PROTECTION OF PERSONAL INFORMATION ACT 4 of 2013

https://popia.co.za/

Introduction

As a registered business in South Africa, InnaSerenity is required by law to keep plans and processes in place on how we process, store, and share your Personal Information. If you reside in South Africa, you have certain data protection rights recognised and protected in the South African Constitution and in the Protection of Personal Information Act 4 of 2013 (“POPI Act” or “POPIA”).

Under the POPI Act, you as the end-user have the right:

Definitions as per the POPI Act

“Data Subject” means the person to whom personal information relates and can be a natural or legal person.

“Personal Information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to:

“Third-Party” or “Third-Party Operator” means a person (natural or legal) who processes personal information for a responsible party in terms of a contract or mandate, without coming under the direct authority of that party.

Applications of this Policy

The obligations in this Policy apply to InnaSerenity, its management, staff members, and representatives. Any Third Parties to who we entrust Personal Information to are also bound by the terms of this Policy and applies to all Personal Information gathered from Data Subjects. We conduct POPI awareness sessions with all staff or other consultants or contractors via awareness sessions.

Purpose of Collection

In order to meet our clients’ needs and deliver the high-quality products and services that InnaSerenity is known for, we or a Third-Party Operator may require certain types of Personal Information, collected for explicitly defined purposes or reasons integral to the function, activity, or service that we or they render.

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website or Service, you may be asked to provide certain Personal Information (for example, your name and e-mail address on a contact form).

The purpose of collecting your Personal Information may include, but is not limited to:

Consent

Where you provide us with information, you agree to do so willingly and voluntarily and understand that we reasonably require the information to fulfil your requests, and to pursue both your legitimate interests as our client/prospective client as well as our own.

Your Personal Information is only allowed to be processed if you consent to the processing, including to the specific purposes for which the Personal Information is being collected, and you can withdraw your consent at any time by either automated means (for instance, by using the “Unsubscribe/Manage your Subscription” facility at the bottom of any of our marketing emails) or by contacting our Information Officer using the details at the end of this document.

Information we may require

We do not collect information that is unnecessary or irrelevant for the purpose specified, and only collect information from you with your consent for the purposes as stated throughout this Policy, be that during virtual or in-person meetings, application forms, electronic media, ongoing interaction, via website cookies or any other means of digitally or physically giving valid consent.

Depending on the stated purpose, we generally collect the following Personal Information which may include, but is not limited to:

We may at times reasonably require additional information that is not mentioned above, and will inform users about the intended purpose whenever practicable, and what the consequences are if information, whether supplied voluntary or mandatory, is not provided. Usually, if the information requested is not provided, we can only offer a limited service or no service at all.

Privacy of Children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.

We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.

How we collect your information

We may receive and store any information you knowingly provide to us in various automated or manual ways to provide you with more information about our Services or when you agree to make use of our Services.

You can choose not to provide us with your Personal Information, but may therefore not be able to make use of or take advantage of some or all of the features on the Website or Service. Users who are uncertain about what information is mandatory are welcome to contact us.

Automatic collection of information

When you visit our Website, our Services may record information that your browser sends through automated means such as cookies, web beacons, or other similar information-gathering technologies.

This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other general usage statistics.

Information collected in such a way is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.

Cookies

This section covers the types of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies, which can be interpreted as our Cookie Policy.

Our Website and Services may use cookies to help personalize your online experience. We may use cookies to collect, store, and track information for security and personalization, to operate the Website and Services, and for statistical purposes.

Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).

Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.

Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting the Website and Services.

Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Website and/or our Services.

We may use some or all of the following types of cookies:

Cookies may be set by the Website (“first-party cookies”), or by Third-Parties, such as those who serve content or provide advertising or analytics services on the Website (“third-party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites.

Any data collected with these cookies will be used in accordance with the Privacy Policies of each individual Third-Party Operator or Service Provider we make use of, which you can explore via the links further down in this document.

If you are uncomfortable with these cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. Please note, however, that if you delete cookies or do not accept them when visiting our Website or using our Services, you might not be able to use all of the features of the Website or Services we offer.

Web Beacons or Tracking Pixels

Our emails may contain a “web beacon” (or “tracking pixel”) to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email.

We may use this information for purposes including determining which of our marketing emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them.

The beacon/pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.

Data Analytics

Our Website and Services may use Third-Party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance of and improve our Website and Services.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser.

Payment Processing

In case of Services requiring payment, you may need to provide your payment method or account information, which will be used solely for processing payments. We may use third-party payment processors (“Payment Processors”, such as PayPal, Book like a Boss and Thinkific) to assist us in processing your payment information securely.

Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.

Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (such as your email address, billing address, credit card details, etc.) and handle all the steps in the payment process through their systems, including data collection and data processing. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. While we have made every reasonable effort to ensure the legitimacy and capability of such Payment Processors, we still suggest that you review their respective privacy policies before making use of their services.

Advertisements

We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Website. These companies may deliver ads that might place cookies and otherwise track User behavior.

Social Media Features

Our Website and Services may include social media features, such as the Facebook, Instagram, YouTube and LinkedIn buttons, Share This buttons etc (collectively “Social Media Features”). These Social Media Features may collect your IP address, what page you are visiting on our Website and Services, and may set a cookie to enable Social Media Features to function properly. Social Media Features are hosted either by their respective providers or directly on our Website and Services. Your interactions with these Social Media Features are governed by the Privacy Policy of their respective providers.

Email Marketing

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as stated in this document or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to change your preferences or stop receiving any marketing emails altogether by following the instructions included in the link at the bottom of these emails or by contacting us. However, you may continue to receive essential transactional emails or other non-marketing communications from us, as necessary.

Access to and Integrity of Information

We take reasonable and routine steps to ensure that the information we collect is up to date and accurate, and remind Users at the time of data collection and periodically through the use of our Services that they may request access to the information we have stored about them, or to update/request that we update or correct any information that may be outdated or incorrect. Information that does not need to be updated to fulfil the purpose for which it was collected will not be updated by us without the client’s express request.

You may at any time request and update or access to your information by contacting our Information Officer using the details at the end of this document.

Security of Information and Regular Monitoring

We are committed to preventing unauthorised access, damage, loss of or destruction of your Personal Information and abide by the conditions for the lawful processing of your data as set out by the POPI Act by implementing and monitoring security measures as per industry standards and best practices, including regular policy reviews and GAP Analysis reviews, to ensure that:

We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by an unauthorised or malicious third party, despite best efforts.

As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.

Retention periods

Unless no agreements, other laws or terms in this Policy apply, stored Personal Information will be kept for no longer than necessary, or only until the purpose for which said information was collected has ultimately been fulfilled, or until the collected information has become obsolete, or for a retention period of one year after the information was finished being processed.

Personal Information data will be destroyed as soon as reasonably practicable, when the information is no longer necessary for the specified purpose it was collected for, or where the data subject withdraws consent in terms of this Policy, or where the collected personal information is inaccurate, irrelevant, excessive, or incomplete, unless further retention is required by law or agreed to between the parties.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Personal Information Transfers to and from Various Countries

Due to the widespread use of cloud technology and how our modern interconnected digital world operates, it is accepted that Personal Information will almost always be transferred internationally, and possibly to multiple countries in some way or in some part, by the digital devices, products and services we all use every day.

While it is not always possible to pinpoint the exact location or country in which these cloud services are hosted or where their servers reside, the use of these services are required for us to provide our Services, to stay competitive in our industry and markets, and to keep up to date with the abilities and conveniences that technological innovation allows.

By making use of our Website or Services, or those integrations of our Third-Party Operators or Service Providers, you give us consent to transfer your Personal Information across borders in the following ways, but not limited to:

Sharing of Information with Third-Parties and Service Providers

Depending on the requested Services or as necessary to complete any transaction or provide the Services we offer, we may share your information with the trusted subsidiaries and joint venture partners, affiliates, contracted companies, and or service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and our Services and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any information with unaffiliated or unauthorized third parties.

Service Providers are not authorized to use or disclose your information except as necessary to perform their duties, fulfil their services to us or on our behalf, or to comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or any other purposes.

As mentioned in other parts of this Policy, we may share and disclose your information to the following categories of Service Providers:

Our staff are regularly reminded that they have a confidentiality obligation towards data subjects who hold a Right to Privacy under the Constitution, and neither we nor our staff will disclose your information to a third party unless:

Links to Other Resources

Our Website and Services may contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the data practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the Privacy Policies of each and every resource that may collect Personal Information.

You can find more information about how our Third-Party Operators or Service Providers treat their data at the following links:

Google Privacy Policy

Facebook Privacy Policy

Linkedin Privacy Policy

iContact Privacy Policy

Bit.ly Privacy Policy

LearnWorlds Privacy Policy

PayPal Privacy Policy

Monday.com Privacy Policy

Calendly Privacy Policy

 

Data Breach Management

An event that has caused or can potentially cause damage to our organisation’s assets, reputation and/or personnel which includes our customers and any other Personal Information we process, store or share, is deemed a Data Breach.

Where there are reasonable grounds to suspect that Users’ Personal Information has been disclosed to unauthorised third parties as a result of external activity, including, but not limited to:

we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement and regulatory authorities.

In the event of a data breach, we will make efforts to notify affected individuals and the regulator as soon as reasonably possible after the breach is discovered, if we believe that there is a risk of harm to the User as a result of the breach, or if notice is otherwise required by law, by:

and including enough information so that the affected parties can take the necessary measures by:

Any data breaches experienced by Third Party Operators or Service Providers must be reported to us or the relevant responsible party as soon as possible.

DATA PROTECTION RIGHTS UNDER THE GDPR

https://gdpr-info.eu/

If you are a resident of the European Economic Area (“EEA”), you have certain data protection rights and we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information, as described below and in other parts of this Policy. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us using the information at the end of this Policy. In certain circumstances, you have the following data protection rights:

Use and Processing of Collected Information

We act as a data controller and a data processor in terms of the GDPR when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.

Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information and we comply with data controllers’ obligations set forth in the GDPR.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller in terms of the GDPR.

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes, but not limited to:

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European Data Protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Website and Services.

We rely on the following legal bases as defined in the GDPR upon which we collect and process your Personal Information:

Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases above. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us using the information provided in the contact section at the end of this document.

CALIFORNIA PRIVACY RIGHTS

https://oag.ca.gov/privacy/ccpa

Users residing in California are afforded certain additional rights with respect to their Personal Information under the California Consumer Privacy Act (“CCPA”) to California residents.

As described in the relevant parts of this Policy, we may have collected the categories of Personal Information listed below in the past twelve (12) months from California residents:

In addition to the rights as explained in this Policy, California residents who provide Personal Information as defined in the statute to obtain Services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the categories and specific pieces of Personal Information we have collected and disclosed.

Furthermore, California residents have the right to request deletion of their Personal Information or opt-out of the sale of their Personal Information which may include selling, disclosing, or transferring Personal Information to another business or a third party for monetary or other valuable consideration. To do so, simply contact us using the details at the end of this document.

CHANGES AND AMENDMENTS

We reserve the right to modify this Policy or its terms related to the Website and Services at any time, at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

ACCEPTANCE OF THIS POLICY

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use our Website and Services.

CONTACTING US

If you have any questions regarding the information we may hold about you or if you wish to exercise your rights, or if you have any other questions, concerns, or complaints regarding this Policy, we encourage you to contact our Information Officer using the details below.

Our Information Officer is responsible for:

Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. If we receive your request from an authorized representative, we may request evidence that you have provided such an authorized representative with power of attorney or that the authorized representative otherwise has valid written authority to submit requests on your behalf.

You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.

There are also certain prescribed forms by POPIA to be used when interacting with data subjects which can be requested from our Information Officer, including:

InnaSerenity’s Information Officer:

Lee Deirino

[email protected]

We will attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible and within the timescales provided by applicable data protection laws.

InnaSerenity’s Privacy Policy v1.1, last updated on 16 September 2025.